By using this website, you agree to our Terms as set out below.  The terms and conditions contained in this agreement (“Terms and Conditions”/ “Terms”) govern the ordering, sale and delivery of products, and the use of the Site.

Please read these Terms carefully and make sure that you understand them.


Welcome to the “Impilo Santé (Pty) Ltd” website (the “Site”).  This Site, is operated by Impilo Santé (Pty) Ltd.

Throughout the Site and these Terms and Conditions, the terms “we”, “us” and “our” refer to Impilo Santé (Pty) Lt and “you” refers to you or the organisation you are representing. Impilo Santé (Pty) Ltd offers this website, including all information, tools and services available from this Site and any use of this Site, to you, the user, only on the basis and condition that you have agreed to, and have accepted all of the terms, conditions, policies and notices stated here or contained anywhere on the Site.

About us

Impilo Santé Pty Ltd is an online store selling premium quality award-winning bovine colostrum imported from New Zealand and delivered nationwide throughout South Africa.

Use of Site

These online shopping terms and conditions apply to all orders which you, the customer (“you” or “your”), place at this website, operated by Impilo Santé Pty Ltd. Please read them carefully before placing your order.

By clicking the “Accept” button you accept and agree to be bound by these Online Shopping Terms and Conditions, the Privacy Policy and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these online Shopping Terms and Conditions affects your statutory right, either as a consumer or otherwise.

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Privacy Policy

Impilo Santé Pty Ltd take all reasonable steps to protect the personal information of users. For the purpose of this clause, ‘personal information’ shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Click here to access our Privacy Policy.

Impilo Santé Pty Ltd respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied.  The use of the Site is at your sole responsibility and risk.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers. However, due to the possibility of human and technical error, Impilo Santé Pty Ltd accepts no responsibility for the accuracy or completeness of information provided on the website.

Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

You agree that, to the fullest extent permitted by applicable law, regardless of the form in which any legal action may be brought (whether in contract, delict (including negligence) or otherwise), our maximum aggregate liability for direct damages for anything giving rise to legal action will not exceed       R 500.00 (five hundred rand).

Errors and omissions excluded (E&OE).

Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Intellectual Property

The content of this website is protected by copyright, trademarks, database and other intellectual property rights.

All information and content available on this Site and its “look and feel”, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively referred to as the “Content”) is the property of Impilo Santé Pty Ltd, our affiliates, partners or licensors, and is protected by South African and international laws, including laws governing copyrights and trademarks.

You warrant and undertake that you will not in any way infringe on any of our, our affiliates, partners or licensors’ intellectual property rights. This clause is a stipulation in favour of a third party (stipulation alteri) capable of acceptance by any of our affiliates, partners or licencors at any time by providing you written notice of such acceptance.

You may retrieve and display the content of this website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print any one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without the written permission of Impilo Santé Pty Ltd.

No licence is granted to you in these Terms and conditions to use any trademark of Impilo Santé Pty Ltd or its intended affiliated companies.

Third-Party links and Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

Due to us not having control over third-party tools, we are unable to give any warranties in respect thereof. You therefore acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement of whatsoever nature. We shall have no liability whatsoever and you, therefore, hold us harmless against any claim arising from or relating to, your use of optional third-party tools.

Any use by you of such optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Certain content, products and services available via our Site and/or the Service may include materials, links or advertisements from third-parties.

Third-party links or third party advertisements on this Site may direct you to third-party websites. You bear the onus to review the third-party’s policies and practices carefully and make sure you understand them before you engage in any transaction. We do not, and are not responsible for, or obliged to examine or evaluate the content or accuracy of such any third-party advertisements or third-party websites and as such, we do not warrant or make any representations or endorsement of whatsoever nature in respect of and accept no, and shall have no liability resulting from the use of any third-party websites, advertisements, or for any materials, products, or services of third-parties purchased on such third-party websites or from the reliance on any information contained on a third-party website or in any third-party advertisement.

You agree that we are not responsible for the content of any off-website pages or any other websites linked to or from this Site. Links appearing on this Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk.

You hereby agree to indemnify and hold us harmless against any loss, harm or damages of whatsoever nature related to the purchase or use of goods, services, resources, content, or any other transactions made as a result of or in connection with any such third-party websites or third-party advertisements. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Some third-party websites may make use of cookies and you may see links and/or advertisements as a result of your browsing history relating to this Site, third-party websites or the internet in general.

If you do not agree with the use of cookies or the gathering of your private browsing data through the use of cookies, you should:

  • visit the third-party vendor’s website to familiarize yourself with their cookie policy and to opt-out of their use of cookies where this is possible;
  • amend your browser settings to disable cookies (please note that this may affect your user experience on certain websites); or
  • refrain from using websites that use cookies in a manner that you do not agree with.

Health Products

The health information provided on this website is intended for educational and informational purposes only. The information and products available on this website are not intended for the diagnosis, treatment or prevention of disease and are not intended as a substitute for advice, treatment or medical prescriptions from your health practitioner.

Consult with your health practitioner before taking any of the health products recommended on this website if you:

  • have, or suspect you might have a health problem
  • take prescription medication
  • have a hypersensitivity to any ingredients contained in the health products recommended on this website

Payment Options

Payment may be made via Visa and MasterCard credit cards, or by bank transfer or cash deposit into the bank account of Impilo Santé Pty Ltd, the details of which will be provided during the checkout process.

Credit card transactions will be acquired for Impilo Santé Pty Ltd via merchants like Payfast, MobiCred, Peach Payments and Yoco  who uses the strictest forms of encryption.  Customer details will be stored by Impilo Santé Pty Ltd separately from card details which are entered by the customer on the merchant’s secure payment terminals. For more detail visit the PayFast, Mobicred, Peach Payments and Yoco websites.

At the time of placing the order, the transaction details are presented to the bank and an authorisation is obtained for the amount of the order.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).  

Click here to access our Payment Policy.


Prices displayed on the website include Value Added Tax which will be charged at the current rate.

Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of the items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

We reserve the right to update prices displayed on the website from time to time.

Your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Impilo Santé Pty Ltd reserves the right to change pricing at any time without prior notice.

The price of each product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed.

Impilo Santé Pty Ltd shall take all reasonable efforts to maintain correct prices. However, should errors occur and items are offered at incorrect prices, Impilo Santé Pty Ltd will not be obliged to sell products at such incorrect prices.

The cost of shipping within the borders of South Africa is determined as follows:

  • If the value of the products in the order is more than R650 there is no shipping charge.
  • If the value of the products in the order is less than R650 the relevant shipping cost will be specified when placing your order.

Agreements of Sale

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card is limited by our Terms and Conditions.

You must not make any purchase through this site unless you understand and agree to all of our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

An agreement of sale between Impilo Santé Pty Ltd and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Impilo Santé Pty Ltd.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Impilo Santé Pty Ltd.

Upon delivery, products are sent at our risk until signed for by you or by any other person at the address you have given to us.  All products must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the products may be retained by the driver.

When your Products arrive, it is important that you check immediately the condition and quantity. If your Products have been damaged in transit, you must refuse the delivery and contact us so that we may dispatch a replacement quickly and minimize your inconvenience. Signing “Unchecked”, “Not Checked” or similar is not acceptable.

Product Availability

Lead time is dependent on stock availability after payment reflects in our bank. Should the products not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse. Every effort is made to effect shipment of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence Impilo Santé Pty Ltd. will contact you via email and provide a revised shipping schedule. 

Click here to access our detailed Delivery Policy.

South Africa counter to counter:  Please ensure the correct delivery address is provided from the outset as title and risk will pass to you once the order has left our premises. Delivery of orders to main city centres will take 2–3 working days. Delivery to outlying areas will take approximately 3 – 6 working days. 

In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. Examples of special delivery areas include high risk or remote areas, Mines, Power Stations, Plots/Farms, Military Bases, Game Lodges, Ports/Harbours, Embassies and Consulates. In this instance, in such cases, Impilo Santé will contact you prior to delivery.

International deliveries:  Currently we only deliver within the borders of South Africa.  Please contact us if you are situated outside the borders of South Africa so that we can provide you with a quotation for freight charges.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.  If the recipient isn’t available at his / her address and isn’t answering phone calls, the courier will advise Impilo Santé.  We will then contact the receiver to notify them that the courier is attempting to deliver the parcel and make the required arrangements. If the recipient is unreachable telephonically, we will then contact the sender to obtain an alternative number.  Repeated unsuccessful delivery attempts, however, may result in the parcel being returned at the payee’s expense.

If the first attempt is unsuccessful, another delivery attempt is arranged with the recipient. If the second attempt also unsuccessful or the recipient is unreachable, the parcel is then stored in the depo for one week. Impilo Santé will attempt to reschedule another delivery attempt with the receiver. The parcel will be returned to the sender after a week if we are still unsuccessful.

Delivery times

Courier companies try their best to deliver your parcels on time. However, we cannot guarantee that there won’t be unforeseen delays on route (weather, customs traffic accidents, etc.).

If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

Time for delivery specified on the Order, if any, is an estimate only and time shall not be of the essence.  We are happy for you to pick up Products from our Admin Office, provided you make an appointment in advance and payment has been received into our bank account

Order processing

Order processing will not begin until we receive a confirmed order and full payment, via a credit card authorisation received from the issuing bank.

Returns & Refunds Policy

These provisions apply in the event that you return any Products to us for any reason:

All products are sold with a 7-day Satisfaction Guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier will handle it with their own discretion and the responsibility does not fall on Impilo Santé Pty Ltd to issue a refund. The return of a product is at the clients cost.

If you receive the wrong product you must contact Impilo Santé Pty Ltd within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick, we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

If a product is damaged or broken when you receive it, you must inform Impilo Santé Pty Ltd within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product. 


You may not use this website for any of the following purposes:

  1. disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  2. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  3. interfering with any other person’s use or enjoyment of this website
  4. breaching any laws concerning the use of public telecommunications networks
  5. interfering or disrupting networks or web sites connected to this website
  6. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
  7. gaining unauthorised access to other computer systems
  8. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgement by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
  9. any claim by any third party that the use of this website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  10. any claim by any third party that the use of this website by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
  11. any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of this website by you.

Impilo Santé Pty Ltd’ Liability

This site is provided by Impilo Santé Pty Ltd without any warranties or guarantees. You must bear the risks associated with the use of the internet.

This website may provide content from other internet sites or resources and while Impilo Santé Pty Ltd tries to ensure that material included on this website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Impilo Santé Pty Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with this website. If Impilo Santé Pty Ltd is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  1. incompatibility of this website with any of your equipment, software or telecommunications links
  2. technical problems including errors or interruptions of the website
  3. unsuitability, unreliability or inaccuracy of this website; and
  4. inadequacy of this website to meet your requirements
  5. To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the website.
  6. Nothing in these Terms and Conditions shall exclude Impilo Santé Pty Ltd.’s liability for personal injury or death caused by its negligence.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

You agree that Impilo Santé Pty Ltd is entitled to disclose any personal information to any competent legal or regulatory authority that makes such a request and is lawfully entitled to obtain such information from us. In this instance, Impilo Santé Pty Ltd undertakes to disclose only such information as is sufficient to satisfy such request.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


You consent to receive any agreements, notices, disclosures and other communications (referred to collectively as “Notices”) to which these Terms and Conditions refer from us electronically including without limitation by email or by posting notices on this Site.

You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing.

To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at and discontinue your use of this Site.

Please note that this consent to receive Notices is entirely separate from any election you may make with respect to receipt of marketing communications. Your options with respect to receipt of marketing communications are set forth in our Privacy Policy.

Should you violate any of the terms and conditions of these Online Shopping Terms and Conditions, you will be held liable for all legal costs incurred by Impilo Santé Pty Ltd for any successful civil action brought against you by Impilo Santé Pty Ltd.

Contact Details

If you have any questions regarding these Terms and Conditions, please email us on:

Impilo Santé Pty Ltd.
Buzworx Office Building
Buzworx Avenue
The Farmyard Trading Post
Limpopo Province
South Africa