All products are sold with a 7-day Satisfaction Guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction.

If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product.

If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier will handle it with their own discretion and the responsibility does not fall on Impilo Santé Pty Ltd to issue a refund. The return of a product is at the clients cost.

If you receive the wrong product you must contact Impilo Santé Pty Ltd within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick, we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

If a product is damaged or broken when you receive it, you must inform Impilo Santé Pty Ltd within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product. 

Return address:

Impilo Santé (Pty) Ltd.
Buzworx Office Building
Buzworx Avenue
The Farmyard Trading Post
Polokwane
0699

Non-returnable items:

  • Gift cards